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FAQ

The Mediterranean Diet has been appointed as the No. 1 Best Diet Overall by nutritionists, specialists in diabetes and heart disease and other diet experts. From improved longevity and protection against cancers and chronic diseases to weight loss, cardiovascular and reproductive health, a myriad of scientific studies have demonstrated its multiple health benefits due to its high levels of vitamins, omega-3 fatty acids, antioxidants, polyphenols and flavonoids.

This is why our supplements are especially formulated to bring a concentrate of its most active nutrients, like our all-natural extracts from olives and pomegranate fruits cultivated in Spain through sustainable farming and extracted with an eco-friendly technology based on ultrapure water only.

Our pool of nutrition experts carefully selects the most effective, bioavailable and sustainable ingredients, based on their clinically proven impact on health and wellness. They also select traditionally used plant extracts that have proved their efficacy across Mediterranean cultures for centuries to help you achieve your health goals. All of our products are rooted in detailed scientific research, providing the best foundation for quality supplements.

Inspired by the heart-healthy Mediterranean diet, our Essential formula contains, for example, plant-based Omega 3 from microalgae, natural antioxidants from olive and pomegranate extracts, key vitamins & minerals, evening primrose oil and natural lemon flavor, making it one of the most comprehensive supplement for heart, cognitive health, metabolism & immunity support on the market.

Notice the yellow tab nestled inside your Essential pack?

That’s a food-grade insert infused with lemon zest to keep your vitamins smelling fresh. One of our liquid ingredients is algal oil, which is a vegan source of Omega-3 DHA. The only downside is the familiar oceanic aroma, so we pop that tab in the bottle to help make sure the smell and taste of your vitamins is something you enjoy!

Our research and development team has forged relationships with farmers and suppliers as committed to quality, ethical harvesting methods and sustainability as we are, for example:

  • Our highly concentrated plant-based omega-3 is naturally produced by microalgae from a sustainable source, using a gentle and clean production process allowing an infinite production from self-replicating algae, without impact on the biosphere.
  • Our melon extracts are obtained from a unique variety of Cantaloupe melon grown in the south of France and benefit from complete traceability from the seed to the final ingredient. They are extracted via environmentally friendly, gentle processing, involving only physical steps with no solvent or additive.
  • Our prickly pear extracts are cultivated by Tunisian farmers through a natural production method that respects the various principles of organic farming and helps combat desertification by limiting erosion and enriching biodiversity. They are cultivated extensively, without irrigation, pesticides or chemical fertilizers. Dozen families live directly or indirectly from the revenues generated by long-term partnerships in rural areas, providing valuable and secure jobs and minimizing the rural depopulation.
  • Our olive and pomegranate fruits are cultivated in the Mediterranean regions of Spain through sustainable farming and extracted with an eco-friendly technology based on ultrapure water and no organic solvent. This technique preserves and concentrates the natural composition and the benefits of the fruits with high solubility, safety and potency.

The intake of food supplements must be a lasting part of a daily well-being routine. While some products are fast acting it can take up to 90 days in some cases to allow the vitamins and supplements you are taking to fully support your nutritional health.

This is why we recommend a duration of at least 3 months in order for you to get lasting benefits. With any form of supplementation, consistency is essential. The longer you continue to take the supplements, the more health improvements you may see.

In fact, taking supplements tailored to your specific needs and to the season is as essential for your health as exercising, sleeping well and having a clean diet. It should therefore be considered over the long term and as part of a balanced diet and lifestyle.

You can find more information about the product in the product description below the product images. Here you will be able to learn more about the product benefits, supplement facts and suggested use.

Vitamins are organic compounds, whereas minerals are inorganic compounds. Vitamins are more vulnerable to influences such as heat and light, and can be easily destroyed by improper food storage, processing and cooking. Comparatively, minerals are more stable during food preparation and are more resilient to external factors. They can be classified into two groups: major minerals such as calcium and magnesium, of which the body requires larger amounts and trace minerals such as selenium and zinc, of which the body requires only small amounts.

Although a diverse diet can contribute to your body getting all the nutrients it needs, it can be hard to satisfy all of your nutritional requirements through food consumption alone. By taking vitamin and mineral supplement formulas such as multivitamins including our Essential cure, you no longer have to worry about achieving your daily nutritional intake since they contain all the vitamins and minerals you need for daily coverage and more.

The health benefits associated with taking vitamins are documented and well understood. Although some will claim that those who eat a balanced diet comprised of fruits and vegetables need not worry about vitamins, the truth of the matter is that very few people receive enough nutrients on a daily basis.

Dosing vitamins of the highest quality at this level has immense benefits beyond protection against deficiencies. It supports energy levels, hormonal balance, cardiovascular wellness, bone health, digestive ease, vision, cognitive function, mood, and joint health.

Minerals are essential to human health because they support thousands of vital processes and functions in the human body. They are crucial for core tasks such as building bones. Even further, minerals are used to maintain healthy brain function in advanced age, support the nervous system function and support hundreds of enzymatic processes.

The body needs fatty acids to survive, we are able to make all but two of them: linoleic acid (LA), in the Omega-6 family, and alpha-linolenic acid (ALA) in the Omega-3 family. These two fatty acids must be supplied by the diet and they are therefore considered essential fatty acids (EFAs).

Omega-3 fatty acids, found in coldwater fish (and fish oil), algae, perilla and flaxseed oils are essential elements of a healthy regimen. Omega-3 oils contain eicosapentaenoic acid (EPA) and docosahexaenoic acid (DHA), which are usually absent in the typical Western diet, which is filled with foods containing high amounts of Omega-6 fats. The Omega-3 fatty acids have incredible health benefits as they promote heart health, help maintain healthy vascular function and support cognitive health.

Your body is constantly exposed to free radicals which are reactive compounds that can damage cells and other bodily structures. Free radicals exist both in the environment and inside of your body, and they cannot entirely be avoided. If left unopposed, free radicals can contribute to the progression of the natural aging process and the common diseases associated with it. Many fruits and vegetables are excellent sources of a variety of antioxidants that can target different types of free radicals. However, supplementation with antioxidants can improve your body’s defense mechanisms and counteract the cell damage caused by free radicals.

For instance, olives, pomegranates and lycopene from tomato extracts in our Essential cure are well-known for their antioxidant properties, contributing to overall optimal body function and postponing the natural aging process.

Please keep your supplements away from heat sources, direct sunlight and humid environments. Heat, sunlight, and moisture can affect the potency and longevity of your supplements or cause them to gel together.

Keep your dispenser in that perfect cool and dry location such as your kitchen counter, nightstand or in your pantry. Avoid warm or high-moisture areas such as bathrooms.

For your family’s safety, please remember to store your supplement packs in a location out of reach of children and pets.

Supplements can be stored for several months, placed under normal storage conditions. Store them in a cool, dry place, away from heat, humidity and sunlight. You can refer to the Optimal Use Date on the pack.

We take sourcing seriously because ingredient quality influences potency and bioavailability, which is why 100% of our cures are locally made in France and Spain.

Our formulas are designed in collaboration with our nutrition experts who take into account the latest clinical studies as well as European legislations. Once the formula has been validated, we carry out tests to ensure the technical feasibility and the stability of the different ingredients in the formula.

Finally, they are manufactured, encapsulated and properly tested and verified in the south of France and the north of Spain by our partner laboratories that follow the ISO 22000 and HACCP guidelines, ensuring the highest quality standards.

Our Essential cure is 100% BIO-Compostable, which means that its carbon footprint is 4 times lower than PET and 20 times lower than glass. It is also recyclable, so while the optimum trash bin is the compostable one, if mixed with other plastics into the plastics bins, it can be separated from others in the same way as conventional plastics are currently classified. If your community offers a composting service, we recommend using that.

While we’re actively working to apply this technology to all our cures, the other packs as well as the sticks and shipping boxes are recyclable so we encourage you to throw them away in the plastic or packaging bin.

All our cures are formulated with great care. We mostly use natural plant extracts and genuinely value what does not go into our supplements as much as what we put in them, which is why they do not contain controversial excipients.

They are free of gluten, soy, lactose, GMO and synthetic preservatives, and a large majority of them (70%) are vegan.

Please check the pictograms on the product page to learn more about each cure’s characteristics.

For all of them we follow one essential principle: effectiveness!

Unlike the excipients added to processed foods, those used in medicines and dietary supplements are needed:

  • To facilitate delivery of the active principle to the body. If the dose of the active substance is very small, it’s necessary to bulk out the capsule or tablet with an excipient. For that, a further excipient that binds these two ingredients is often needed. Sometimes, it’s important for the active principle to be released only when it reaches its destination.
  • To produce a form (capsule, softgel, stick, sweeties) suited to the relevant administration method.
  • To improve the manufacturing process. Problems may occur during the manufacture of a supplement such as powders not flowing properly in matrices. Flowing agents are therefore added such as stearic acid or rice flour.
  • To make a medicine more acceptable. It’s sometimes necessary to mask an unpleasant taste, especially for children. A number of excipients can flavor the supplement to increase treatment compliance. Other excipients are used to develop liquid forms that are easier to ingest.
  • To ensure preservation or maximize bioavailability. As active principles are often fragile, it may be necessary to add antioxidant excipients, and even antimicrobial preservatives. In other cases, excipients will improve absorption of the active substance by the body.

The use of excipients is therefore key to producing an effective dietary supplement. But it would obviously be crazy to use toxic excipients in a product designed to improve human health, which is why we guarantee that our supplements contain no controversial excipients.

We are 100% transparent about it so you can look at the pictograms and the list of ingredients on the product pages to find out.

Almost all our capsules are made of vegetable gelatin. Only our Essential cure uses softgel capsules with fish gelatin as there is currently a lack of plant-based alternative, but we are actively working with our supplier on developing one.

Most of our supplements are perfectly suited to vegan and vegetarian diets. These are indicated by the Vegan pictogram on the product pages.

Please read the specific warnings on the product pages.

As a precautionary measure, people taking medications, children, pregnant or lactating women and the elderly should systematically consult their doctor before consuming a food supplement.

Please also keep in mind that food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Opening or crushing a hard capsule or softgel capsule is generally not recommended. The galenic form has been designed to allow release of the active ingredients at the right time and in the right place in the body. Modifying it could therefore reduce its bioavailability. As for the tablets, this does not affect their quality so you can perfectly do it.

You can create an account by clicking on the icon “My account” in the upper right corner. Fill in your information on the form and validate.

You can modify your personal information including your email address from your account at the tab “Account details”.

Note: If you have entered the wrong email address when creating your account, you will not be able to access it to change it by yourself.

Don’t worry, all you have to do is contact us at the following email address: info@neeocure.com. We will gladly correct your email address for you and you will finally be able to access your account.

We care about the security of your information and comply with data processing laws. For more information, please see our Privacy policy.

 

You can follow our special offers by signing up for our newsletter and immediately get 10% off your first order. Please note that this discount cannot be used with other ongoing promotional offers or quantity discounts, such as our 3-month cures or DUO packs.

Coupon/campaign codes are special codes that you type in on the checkout page in order to claim a product discount of varying types. They will be given out through promotions such as special offers, competitions, etc. Be sure to sign up for our newsletter to keep up to date on our latest offers.

If you have a coupon code, please type it in the coupon code text field at checkout to claim your offer. Please note that it cannot be used with other ongoing promotional offers on the website or quantity discounts.

Certain coupon/campaign codes are permanent and can be used at any time, while most others must be used before a certain deadline or can only be used once.

We’re sorry that your code isn’t working.

Here are some possible reasons why:

  • You may be using a code that doesn’t apply to the products in your cart. Please note that it cannot be used with other ongoing promotional offers on our website or quantity discounts, such as the 3-month cures or DUO packs.
  • You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.
  • You may be using a code that’s already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn’t work, it’s possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.

If none of the above apply to you, please contact our customer service team at info@neeocure.com to inform us of a problem with a discount code.

We use state-of-the-art SSL encryption to make sure that your payment-information is kept safe. Furthermore, we comply with the European General Data Protection Regulation (GDPR).

Your order confirmation will be sent automatically to your e-mail inbox as soon as you have placed an order.

Please follow these steps:

  • Confirm that you have typed in your e-mail address correctly.
  • Check that your order confirmation is not in your e-mail spam folder.
  • There might be a preset filter on your email account. If you for instance use Gmail, and you can’t find your confirmation link in the main inbox or spam, please type « neeocure » in the search field, and the e-mail will show.

If you can find your order confirmation messages in neither your “All mail inbox” nor spam folder, please contact our customer care at info@neeocure.com so that we can check if your payment has been correctly processed.

A tracking notification should automatically be sent to you from our shipping provider within two days. Please check if you have received a tracking notification via e-mail from our shipping provider.

The delivery time will depend on your address. You will be sent tracking notifications regularly until your parcel arrives at its destination.

If you cannot find your tracking notification in your e-mail box, please check your spam folder.

If you still can’t find your tracking notification or haven’t received your order, please contact our customer care service at info@neeocure.com to resolve this topic.

It might be too late to change your order if it has already been registered. Please contact our customer service at info@neeocure.com as soon as possible so that we can check the status of your order and see if we can still modify or cancel it.

To obtain an invoice for an order, please contact us at info@neeocure.com. We will be happy to provide you with it!

Once your order has been registered, it is prepared and shipped the same day if it is placed Monday-Friday before 13:00 CET.

You will receive a confirmation email with a delivery tracking link as soon as your order is shipped.

The delivery time is 3 working days for shipments to Spain and France.

If you have any concerns or questions, please do not hesitate to contact our customer service at the following email address: info@neeocure.com, our team is available to help you.

You can easily update your delivery information on the website by going to your “Account” under the “Addresses” tab. Simply click on your address to modify it.

However, if this change concerns an order that has already been registered, please contact us as soon as you can at info@neeocure.com so that we can check whether it is still possible to modify it.

Please note that shipping is handled by our carrier partner, so once your order is shipped, it will no longer be possible for us to change the delivery address.

We deliver to France and Spain. The delivery is 6€ for a Standard delivery and free from 35€.

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