Neeocare privacy practices are consistent with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
Information Covered by This Policy
Information Neeocare Collects
We may gather information about you from a variety of sources. This includes information we gather either directly from you; or when you visit our sites, view our online content or use our other services; and information we gather about you from other sources.
Information we gather directly from you
We gather information directly from you when you choose to participate in our promotion and use our offers, create an account on our websites, call or email us, or otherwise provide information directly to us. The following are examples of information we may gather directly from you:
- E-mail address
- Delivery address(es)
- Username and password
- Telephone number
- Date of birth, only if you choose to inform us directly
- Other household information such as gender or product use preferences and/or behaviors, only if you choose to inform us directly
- Health information related to product usage and medical history, only if you choose to inform us directly
- Demographic information, only if you choose to inform us directly
- Payment information (such as a credit card).
Information we gather when you visit our sites, view our online ads or promotions, or use our other services
- IP address
- Links you click
- Neeocare e-mails you open
All of the information we gather about you may be combined to help us improve our communications with you and to develop products and services.
The Legal basis for the processing
We only gather and process your personal information if we have a legal basis for the processing under applicable laws, for example:
- It is necessary to fulfil an agreement with you
- We have gathered your consent
- We legally are obliged to do so
How Neeocare Uses This Information
We use the information we gather to provide you products, offers and services, to deliver to you promotions, offers or other content tailored to your interests provided you have accepted such direct marketing, and to conduct other operations.
The following are examples of how we may use the information we gather:
- Answer your questions or respond to your requests.
- Send samples, premiums, products and information.
- Enroll you in contests, programs or offers that you request.
- Process payment for purchases or other services.
- Create and manage your account.
- Guard against or identify possible fraudulent transactions.
- Send you e-mail and/or postal messages with information about Neeocare brands and other content we think may be of interest to you, including brand and service information from carefully selected business partners, provided you have accepted such direct marketing.
- Develop and provide advertising tailored to your interests, including interest-based advertising provided you have accepted such direct marketing.
- Personalize your experience on our websites by presenting products and information tailored to you.
- Analyze the use of our products, services, and advertising.
- Allow you to participate in social sharing on our websites.
- Enforce our Terms and Conditions and otherwise manage our business.
The success of our business depends on your trust and we do not sell your personal information to marketers outside of Neeocare. We share your personal information within Neeocare and as described in this Policy. We do not share personal information with marketers outside of Neeocare unless you consent to such sharing, or as described within this Policy.
Third-party service providers
We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your personal information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they guard this information and not use it for any other purpose. For example, we may rely on a service provider to:
- Fulfil your product and service requests and answer your questions.
- Host our sites and deliver our email or other communications.
- Mail product samples, contact contest winners, manage payments or take other actions on our behalf.
- Analyze our data, sometimes combined with data from other sources, to send you communications.
- Conduct research and analyze data to improve our products, services, and sites.
- Perform other services that we request.
We may disclose your personal information:
- As part of the sale of a Neeocare brand to another company.
- To guard and defend the rights and property of Neeocare (including enforcing our Terms and Conditions).
- When required by law and/or government authorities.
Personal Information Retention Period
Aggregated and non-personal information
We share aggregated and/or anonymous information that does not identify you for Neeocare business purposes. For example, we may disclose the number of visitors to Neeocare sites or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.
Your Choices & Access to Your Information & Controls
We will honor your request to stop receiving promotional e-mail and text messages from Neeocare. However, we may continue to send you service-related communications such as e-mails confirming purchases through our website. And we may keep information for record keeping, such as to ensure we fulfill consumer requests not to send particular types of messages. Note we may not be able to fulfill the requested Service and you might not be able to take advantage of all the benefits we communicate on our site.
Mobile Text Messages
We may send you mobile text messages in relation to shipping notification. If you choose not to include your mobile number in your account, we can only send you an email with update on when to expect your order, not necessary a notification from our shipping partners about trace, changes or location of pickup location if failed home delivery. In case you give consent for SMS notification for promotional and product update, you can at any time change your setting in your account.
We take steps to keep your personal information accurate. Neeocare provides access to view or update personal information you provided when you registered online.
We provide you with the possibility to exercise certain controls and choices regarding our processing of your information which includes:
- You may correct, update your registration by contacting Neeocare. If you wish to delete, please contact us here: firstname.lastname@example.org
- You may change your choices for subscriptions and newsletters.
- You may choose that we shall limit or stop the processing of your personal information.
- You may choose to withdraw your approval where our processing of your personal information is based on approval.
- You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information with to do the same.
You may exercise your above controls and choices, or request access or deletion of inaccuracies to your personal information, by visiting your account or contacting Neeocare customer care at email@example.com. If you contact us through our customer care we will have to verify your identity for security purposes. Changes may take up to 14 days before they are active.
Neeocare and our third-party service providers use a variety of technologies to assess how our sites are used, to personalize your experience and to deliver you advertising, including online content, tailored to your interests. Some technologies we may use include the following:
Cookies And Other Technologies
We use the information gathered by cookies to remember who you are to log you in and your preferences, to provide you with advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s).
To serve you interest-based ads, we use information such as your interactions with Neeocare sites, content or services. We do not use information which on its own identifies you, such as name or e-mail address, to serve interest-based ads.
Working with third parties to show you interest-based ads
We work with third parties, such as advertisers, publishers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve. In providing you interest-based ads we do not associate your interactions on unaffiliated sites with information which on its own identifies you, such as name or email address, and we do not provide any such information to advertisers or to third-party sites that display our interest-based ads. Advertisers and other third parties may assume that users who interact with or click on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for energy products). Some third-parties may provide us pseudonymized information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you with more relevant and useful advertising.
Neeocare is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to guard personal information against loss, misuse or alteration. We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
Neeocare may transfer your personal information to third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was gathered. When we do so, we transfer the information in compliance with applicable data protection laws.
We have implemented procedures and controls to help ensure that personal information is protected no matter what country it is stored in or transferred to.
If you have questions or concerns regarding your privacy, please contact us directly at firstname.lastname@example.org.
Latest review: July 2022.